Shipping policy

Shipping Policy

Last Updated: [07/03/2025]

At CozyComfort, we are dedicated to delivering your furniture safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. You will receive a confirmation email with tracking information once your order has been dispatched.

Custom or made-to-order items may require additional processing time, which will be noted on the product page.

2. Shipping Methods & Delivery Time

We offer several delivery options depending on the item and your location:

Shipping Method Estimated Delivery Time
Standard Delivery 5–10 business days
Express Shipping (where available) 2–5 business days
White Glove Delivery (for large furniture) 7–14 business days

Note: Delivery timelines are estimates and may vary due to location, carrier delays, or unforeseen events.

3. Shipping Costs

Shipping fees are calculated at checkout based on product size, delivery method, and destination. Some products or promotions may qualify for free shipping within select regions.

Oversized or heavy furniture items may incur additional delivery charges.

4. Delivery Areas

We currently ship to:

  • All major cities and regions within [Country – e.g., UK, USA]

  • Select rural or remote areas (extra charges and longer delivery times may apply)

We do not currently ship internationally. For bulk or special requests outside standard zones, please contact us at sales@cozycomfort.co.uk

5. Missed or Failed Deliveries

If delivery fails due to incorrect address or customer unavailability, redelivery fees may apply. Please ensure your delivery address and contact details are accurate during checkout.

6. Damaged or Missing Items

Please inspect your order upon arrival. If items are missing, damaged, or incorrect:

  • Report issues within 48 hours of delivery

  • Send photos and order number to sales@cozycomfort.co.uk

We will work quickly to resolve any issues through repair, replacement, or refund as applicable.

7. Tracking Your Order

Once shipped, you’ll receive an email with a tracking number and link to follow your order’s journey. For any tracking-related questions, contact our support team.

8. Contact Us

For questions about shipping or order status:

📧 Email: sales@cozycomfort.co.uk
📞 Phone: 07304187773